Lockerley in Lockdown

by | Jun 1, 2020 | 0 comments

Being at the heart of the community, Lockerley Green Stores puts its customers and staff at the heart of everything we do and during these challenging times, it has never been more imperative to do so.

Serving and supporting our local community is always at the forefront of our priorities. Our fantastic team have been working hard to provide a friendly welcome to all our customers as well as a high standard of service whilst also complying with the social distancing advice. We have Introduced over-the-phone ordering for collection and have become an essential hub to hold customer prescriptions which are then collected and delivered by local volunteers. We are continuing to work on other services we could offer at Lockerley Green Stores such as click & collect and deliveries and will update everyone on our Facebook site as we make progress.

After consulting with our Facebook followers, we have adjusted our opening times to 7am – 7pm Monday to Saturday, 7am – 7pm Sunday but with an additional hour between 8am-9am for those who are vulnerable, elderly or frontline keyworkers. These new opening hours allow our team to replenish and clean the store before we open, so, reducing the number of people in the shop at one time. We have also introduced a maximum of three customers at one time to protect our customers and staff. Both the opening hours and customer restrictions will be adjusted in line with Government advice.

During the past two months we have experienced a number of challenges with missing lines but have successfully maintained the availability of fresh fruit and vegetables, milk, bread and a selection of meat. We have done our upmost to keep our shelves full and are sourcing many items from new suppliers to keep up with the demand and limitations. Our weekly delivery days are Tuesday, Thursday and Saturday.

For background, Lockerley Green Stores is owned by PBFS Limited. PBFS is a family owned company which was started by the Director’s grandfather in 1960 when he built his first petrol station. PBFS now owns a number of petrol stations and village shops in and around the New Forest.

We had planned to carry out a shop refurbishment this spring however with the current crisis we have rescheduled this for the autumn. We very much look forward to continuing to deliver an outstanding service to the Lockerley community whilst providing a full offering supplied by Retail Industry Awards 2019 winner, Budgens. Our refurbishment will provide Lockerley with an increased range on all products, space for local suppliers, a loyalty reward scheme, hot food and fresh bakery and many other essential amenities. PBFS are enthusiastic supporters of local produce and community involvement and plan to provide community competitions, local fundraising and support local events.

We hope our customers can see we are diligently following the guidance set out by the Government and we will continue to adapt as this fast-moving situation dictates. In the meantime, we would like to thank you all for your continued custom and support during this unprecedented time.